How to Get Help

Are you writing a grant? Do you need a new computer? Could you use a website?
Browse our A-to-Z list of services or consult with one of our experts to get the help you need. We make it easy to reach us.

Give Us a Call

Our number is (614) 247-8324. Staff will take your call from 9 a.m. to 5 p.m. Monday through Friday, except on university holidays.*

Submit a Service Request

Request one of OIT’s services by completing our service request form.

Send Us an Email

Our Inbox is always open. Send your message to servicedesk@ehe.osu.edu and we'll get back to you.

Stop By the Office

We’re in room 16 in the basement of Ramseyer Hall. Walk-in hours are 9 a.m. to 4:30 p.m. Monday through Friday, except on university holidays.


*On-call after-hours support is only available for issues with a college-wide impact. Examples of this include but are not limited to:

  • Building-level network outages.
  • Inaccessible shared network resources for which there is no alternative resource.
  • Hardware or software failures that pose a significant financial loss to EHE.
  • The EHE website is unavailable.

On-call customers should expect to leave a detailed voice mail. The on-call technician will call back within one (1) hour of receipt of the voice mail.