How to Get Help

Are you writing a grant? Do you need a new computer? Could you use a website?
Browse our A-to-Z list of services or consult with one of our experts to get the help you need. We make it easy to reach us.

Give Us a Call

Our number is (614) 247-8324. Staff will take your call from 9 a.m. to 5 p.m. Monday through Friday, except on university holidays.*

Submit a Service Request

Request one of OIT’s services by completing our service request form.

Send Us an Email

Our Inbox is always open. Send your message to and we'll get back to you.

Stop By the Office

We’re in room 16 in the basement of Ramseyer Hall. Walk-in hours are 9 a.m. to 4:30 p.m. Monday through Friday, except on university holidays.

*On-call after-hours support is only available for issues with a college-wide impact. Examples of this include but are not limited to:

  • Building-level network outages.
  • Inaccessible shared network resources for which there is no alternative resource.
  • Hardware or software failures that pose a significant financial loss to EHE.
  • The EHE website is unavailable.

On-call customers should expect to leave a detailed voice mail. The on-call technician will call back within one (1) hour of receipt of the voice mail.